In the world we live in today, where employees aren’t always in the same place at the same time, communication between the field and office staff can be a challenge. But no matter the industry, seamless communication between all members of your landscape business is key to success. And with the tools and technology now available out there, there is no reason to not take advantage, promote better productivity, and streamline how you do business.
Below are 3 ways you can better streamline your landscape business’ field and office staff.
Store Documents, Files and Work Order in One Accessible Place Using a CMMS software, like Common Areas, can help keep track of your crews, jobs, files, employees and basically everything else you need to keep your field and office employees organized and on the same page. And with all employees able to access the same work orders, for example, from anywhere, the entire team is able to collaborate in one spot, have the most up to date information and make sure the job gets done effectively and efficiently.
Use a Company Chat Tool Yes, you can chat with your employees in real time and there are many tools out there to help you do just that. Yammer, for example, is a social network for businesses, which promotes collaboration. And setting a clear standard for clear and frequent communication between your office staff will help to avoid miscommunication. And a weekly meeting with all team members should never be underestimated—It helps all team members feel included, and is an important took for managing team tasks and productivity. Even if some members have to video conference in, there are tools geared towards just that—think Google Hangout, to name one.
Foster a Company Culture To ensure that your company culture extends from your office staff beyond your office walls and into the field, it is important to make sure both teams feel engaged. Both office staff and field members should feel invested, be on the same page and come together. Company culture is that powerful alignment that shapes your work enjoyment, the work process and your relationships. And it starts from the top down and is learned through interaction. Have the office staff do occasional site visits to get a better understanding of what that field workforce does. And vice versa. You never know who might help to brainstorm a solution for an issue or have the next great idea for a project. If that interaction doesn’t take place, you are missing a critical component of streamlining your organization.
By establishing core values that include frequent communication, by leveraging the right tools and storing and sharing documents from one location, it is much easier to streamline workflow between remote field employees and office staff and maintain the company culture you hope to promote.