From Chaos to Clarity
Get the visibility and control you need
to optimize your site utilization and increase revenue
A Clear Vision
You Can't Sell
What You Can't See
Contact center operations is an ongoing exercise in chaos management. From supporting sales to meeting client requirements to constantly fluctuating operations, getting the highest utilization of your seats at all of your sites is challenging and absolutely critical to your profitability. Visibility in your operations is a must have, but also a scarce resource.
Discover, Improve, Grow
Common Areas helps you find lost potential through improved visibility, management and forecasting of your seat utilization. It gives you x-ray like vision into all of your sites – present, past and future. Common Areas provides everyone in your organization with the critical information they need to make educated decisions to drive business, fill seats, reduce waste and increase revenue.
Visualize and interact with your seats and sites like never before to manage your layouts, engagements, schedules and even monitor your integrated IOT devices in real-time at all of your sites across the globe. Instantly access the mission critical information you need anytime, anywhere, on any device.
Seat Capacity Planning
Easily identify and manage the seat inventory at all of your center locations across the globe. With Common Areas you can optimize manage your overall demand through streamlined monitoring of utilization and availability at all of your sites.
Business Intelligence for Seats and Sites
Analyze and leverage all of your site data with configurable, engaging reports that provide integrated, real-time and historical insights. Gain valuable knowledge regarding KPIs and trends and easily share this actionable information with key stakeholders in your business.
Achieve a clear picture of seat availability by planning, forecasting, and scheduling your seat inventory in real-time. Attain greater visibility into what your resource needs are globally and better respond to scheduling changes and overall needs.
Live Integration with Sensors
Get a higher level of visibility and control at all of your sites through integration with smart IOT devices and sensors. Like a digital twin of each of your sites you can get a clear picture of what is happening where, where attention is needed and where to make needed adjustments fast.
Global Inventory Visibility
Quickly and easily understand where there is availability at any of your locations across the globe. Use this real-time data to better inform your sales teams and optimize your centers' utilization rates.
Clarity For Your Sales Team
Have questions? Book a discovery call.
Don’t just take our word for it.
Our clients have more time to focus on growing their businesses.
Common Areas helped to streamline their operations and give them visibility into the information,
documentation and processes they need to be proactive and make smarter decisions.