Streamline Your Service Business From the Field to the Office

Everything You Need to Manage Your Teams and Jobs with Speed and Simplicity

Action Engine

Keeping your team productive, both in the field and in the office, is key to your success. With Common Areas’ powerful Action Engine it’s easy to keep everyone informed, focused, and on task. Easily create, assign, and reassign detailed action items, adjust priority levels and timelines, share files, send notifications, and track job status from request to resolution—all from your mobile device, tablet, or desktop computer.

Integrated GPS Maps

Pinpoint and quickly communicate the exact GPS location of an issue with built-in satellite maps. Simply drop a pin on your sitemap to create and assign a detailed action item based on location. Include images, videos, documents, and comments to help field teams evaluate the problem and show up prepared. All photos taken in the field can be captured, timestamped, geo-tagged, and saved forever, so managers can quickly check where and when their crew performed certain actions.

Real-time Notifications & Alerts

Improve job completion rates and boost client satisfaction with real-time communication at key points before, during, and after a job. Easily keep office staff, field employees and clients informed and up-to-date with automated in-job emails and text messages whenever action items are created, updated, or when a job status changes.

Mobile Management

From site inspection to proof of service, Common Areas’ mobile app keeps your teams productive, your clients informed, and your business moving forward while in the field. Users have access to detailed job information anywhere, at any time and can perform on-site functions with any web enabled smartphone or tablet. Take a picture of an issue, easily drop a GPS pin on your site map, and quickly create and assign a detailed action item on the spot. Once the job is finished, use your mobile device to snap a picture of the completed work, make side-by-side comparisons with past inspections, close out the job, and send before/after photos to the client.

Online Service Requests

Elevate your customer service and set your company apart with faster request resolution. Common Areas’ powerful request management tool gives your clients a convenient way to request work online 24/7, resulting in fewer calls, texts and emails. Accept service requests throughout the week, even when the office is closed, and quickly assign the job without having to re-enter information. Cut down on progress report calls with automated status updates that keep your clients informed every step of the way.

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